| Service Contract Provides For:: |
Telephone Support
;
On-Site Service
;
Software Upgrade
|
 |
| Service Contract For:: |
Vendor's Devices Only
|
| Contract Revocable/Returnable:: |
Yes
|
|
| Service Area:: |
Up to 100 Miles from a Service Depot
|
| Service Hours:: |
24 Hrs a Day
;
7 Days a Week
|
|
| Service Location:: |
On-site
|
| Response Time:: |
4 Hrs Within 50 Miles of a Service Depot
;
6 Hrs Within 100 Miles of a Service Depot
|
|
| Can User Substitute Devices:: |
No
|
| Proof of Purchase/Registration:: |
Required
|
|
| Length of Contract in Months:: |
12 Months
|
| Travel Charge if Outside Service Area:: |
Yes
|
|
| Service Provider:: |
Vendor
|
| Freight Charges:: |
Pre-paid Freight
|
|
| Type of Service:: |
Product Replacement
;
Telephone Support
;
Software Upgrade
;
On-Site Repair
|
| Manufacturer: |
Nortel Networks
|
|
| Vendor/Series/Config:: |
XLR 1100 Contract covers Same Day parts and labor. Includes 7x24 phone support from Bay Networks
|
| Specifically TD Item #(s):: |
and S/ updates for one year.
|
|
| Name of Service Provider(s):: |
Nortel Networks
|
|
|
